Rezende MídiasAt REZENDE MIDIAS LIMITADA (CNPJ 31.753.281/0001-87), customer satisfaction comes first. This Policy explains how cancellations and refunds work for our products and services.
7-day money-back guarantee. You have the right to request a full refund of any digital product within 7 (seven) calendar days of purchase, under Article 49 of the Brazilian Consumer Protection Code (right of withdrawal). No hassle.
1. Extended guarantee
When a product is offered with a guarantee longer than 7 days (for example, 30 or 45 days), that guarantee will be fully honored according to the period stated on the purchase page, with the term most favorable to the customer prevailing.
2. How to request a refund
Just email suporte@rezendemidias.digital with the name and email used for the purchase, within the guarantee period. You do not need to give a reason.
3. Processing time
Once approved, the refund is requested from the payment processor (Stripe, Hotmart, or similar). The amount is returned through the same payment method used, within the timeframe set by the operator or card issuer, usually between 5 and 30 days.
4. Traffic management services
For contracted traffic management and marketing services, cancellation and any refund terms follow the service agreement signed with the client. Services already performed and media investment already spent are non-refundable.
5. Contact
Any questions about refunds: suporte@rezendemidias.digital. We reply as fast as we can.